FAQ's

Here at Villa Nero, we want your holiday to be as relaxing and seamless as possible. First class service is our priority and we will do everything we can to accommodate your needs. If you have any questions about Villa Nero, the island or travelling questions please do get in touch and we will get back to you within 24 hours. Please also see below for frequently asked questions

Most Frequent Asked Questions

How do I get to Gili Trawangan?

We can help you with transportation to Gili. If coming from Bali, fast boat is the best option. If coming from Lombok we can organise a taxi and speed boat for you. Get in touch for more details.

How do I get from the harbour in Gili Trawangan to Villa Nero?

There are no motorised engines on Gili therefore there are no taxis. To get to Villa Nero you can either walk (10-15 mins) or take a horse cart 'cidomo' from the harbour.

Which currency do you accept?

We accept Indonesian Rupiah

Are there ATMs on Gili Trawangan?

Yes, there are dozens of ATM machines on Gili Trawangan

Are there medical clinics on Gili Trawangan?

Yes, there are several clinics on the island. We recommend going to the clinic at Villa Ombak if any problems arise.

Terms and Conditions

  • The guest can cancel free of charge up until 14 days before arrival
  • The guest will be charged the total price if they cancel in the 14 days before arrival
  • The guest will be charged a prepayment of the total price in the 14 days before arrival
  • Internet WiFi is available in all areas and is free of charge
  • All children under 2 years stay free of charge in a crib
  • All children from 2 to 7 years stay free of charge when using existing beds
  • Older children or adults are charged IDR 500,000 per person per night for extra bed
  • The maximum number of cribs in a room is 1
  • The maximum number of extra beds in a room is 1
  • No special conditions apply for groups.
  • No smoking inside the villas
  • Pets are not allowed
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